OREGON
FICS On-Line



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6/23/16

THE OREGON STATE POLICE FICS UNIT HAS MOVED ALONG WITH OTHER SALEM-AREA OSP
SECTIONS TO A NEW FACILITY LOCATED AT 3565 TRELSTAD AVE SE
SALEM, OR 97317.  

OSP HAS CHANGED TELEPHONE SERVICE PROVIDERS, HOWEVER, THE FICS UNIT PHONE AND
FAX NUMBERS HAVE REMAINED THE SAME:

TOLL FREE DEALER LINE             800 432 5059

FICS UNIT LOCAL NUMBER          503 585 6245

CHALLENGE LINE                          503 373 1808

FICS UNIT FAX #                            503 370 8584


SERVICE DISRUPTIONS HAVE BEEN KEPT TO A MINIMUM BUT THE UNIT CONTINUES TO WORK
THROUGH MINOR TECHNOLOGICAL ISSUES AS WE ADJUST TO OUR NEW ENVIRONMENT.  WE
HAVE APPRECIATED YOUR PATIENCE

FICS UNIT
OREGON STATE POLICE


5/16/16

ON 5/5/16, THE OREGON STATE POLICE FICS UNIT DEPLOYED ENHANCEMENTS TO THE FICS
ON-LINE APPLICATION INTENDED TO IMPROVE CUSTOMER SERVICE TO THE DEALER
COMMUNITY.  ENHANCEMENTS INCLUDED WERE:

A POP-UP NOTICE FOR FICS UNIT ALERTS TO THE DEALER COMMUNITY REGARDING
DATABASE OUTAGES OR OTHER CIRCUMSTANCES WHERE SLOWER THAN NORMAL PROCESSING OF TRANSFER
APPLICATIONS IS OCCURRING

AN AUTOMATED NOTIFICATION TO THE TRANSACTION LOG FOR TRANSACTION STATUS
CHANGES AS THEY OCCUR (I.E. EXTENDED DELAY DATE, OR A CHANGE FROM DELAYED TO
APPROVED/DENIED).  THE CHANGE IS IDENTIFIED BY HIGHLIGHTING THE DISPLAYED TRANSACTION
INFORMATION EFFECTED BY THE CHANGE.  PLEASE NOTE: THIS NOTIFICATION WILL REQUIRE
YOUR ACKNOWLEDGEMENT BEFORE IT WILL GO AWAY.

PROGRAMMING THAT WILL PULL BACKGROUND CHECK TRANSACTIONS ASSOCIATED WITH A
VALID AND CURRENT CONCEALED HANDGUN LICENSE (CHL) HOLDER TO THE TOP OF THE QUEUE
FOR PROCESSING.  THIS CHANGE IS THE RESULT OF A LEGISLATIVE REQUEST.

***NOTE - IT IS NOT REQUIRED TO ENTER THE CHL INFORMATION TO DERIVE THE
BENEFIT***


ADDITIONAL ENHANCEMENT COMING IN 2016:

ELECTRONIC PAY-PORTAL TO REMIT PAYMENTS TO THE STATE POLICE FOR BACKGROUND
CHECKS FEES.  THIS ENHANCEMENT WOULD ALLOW DEALERS TO PAY ON THEIR ACCOUNTS
ELECTRONICALLY, BYPASSING THE NEED TO PHONE IN PAYMENTS TO EITHER THE FICS UNIT
DIRECTLY OR THE OSP ACCOUNTING DEPARTMENT, AND ALSO ALLOW AN ALTERNATIVE TO MAILING
PERSONAL OR BUSINESS CHECKS.  


AS THE FICS UNIT WORKS TO REFINE THESE ENHANCEMENTS, PLEASE REPORT ANY
PROBLEMS DIRECTLY TO THE UNIT.


FICS UNIT
OREGON STATE POLICE


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